RETURNS POLICY
1. The Consumer who has concluded a distance agreement can withdraw from sales agreement within 14 calendar days since acquiring possession of the Product without giving a reason. To keep the deadline, it is sufficient for the Consumer to make a statement of the Seller before it expires.
2. The statement of withdrawal from the agreement may be submitted to the Seller's address:
VALDORF.store,
Mniszew 32,
26-914 Magnuszew (Poland),
e-mail address: help@valdorf.store .
3. The Customer may compose the declaration by himself or use the form of declaration of withdrawal from Agreement.
4. In the case of withdrawal from a distance Agreement, such an Agreement shall be deemed not concluded.
5. The Seller is obliged immediately, but not later than within 14 calendar days from the date of receipt of the consumer's statement of withdrawal from the agreement, to return to the consumer all payments made by him, including the costs of delivery of the Product. The Seller shall refund the payment with the same method of payment as was used by the Consumer, unless the Consumer agrees to another way of refund, whereas such a refund shall not generate any cost for the Consumer.
6. If the consumer has chosen a method of delivery of the Product other than the cheapest usual delivery method available in the Online Shop, the Seller is not obliged to refund the additional costs incurred by the consumer.
7. The Consumer is obliged to immediately, no later than within 14 calendar days from the date on which he withdrew from the agreement, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller offered to collect the Product himself. To meet the deadline, it is sufficient to send the Product back before its expiry.
8. The purchased Products should be returned by courier or mail to the following address:
VALDORF.store, Mniszew 32, 26-914 Magnuszew (Poland)
9. The Consumer bears the direct costs of returning the Product.
10. The Consumer is responsible for reducing the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
11. Detailed information is contained in Terms and Conditions.
COMPLAINTS
1. Complaints should be sent to the following address:
VALDORF.store,
Mniszew 32,
26-914 Magnuszew,
email: help@valdorf.store
2. The Seller undertakes to process each complaint immediately, no later than within 14 calendar days from the date of its receipt.
3. It is recommended that the Customer provides the following in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular circumstances indicating the non-compliance of the Product with the Sales Agreement; (2) request repairs or replacement, or statement of price reduction, or withdrawal from the Sales Agreement in the cases indicated in the Consumer Rights Act and (3) the claimant’s contact information. The requirements given in the previous sentence are only a recommendation and do not affect the effectiveness of complaints submitted without the recommendation.
4. The complaint may be accompanied by evidence (e.g. photos, documents or the Product) related to the subject of the complaint.
5. The Seller is liable for non-compliance of the Product with the Sales Agreement if the non-compliance of the Product with the Sales Agreement existed at the time of its delivery and was revealed within two years from the date of delivery of the Product to the Consumer.
6. Detailed information is contained in Terms and Conditions.